Payments
All payments are due at checkout via Paypal, AfterPay, Shop Pay, Gift Card or Debit/Credit Card.
Shipping
All orders are shipped within 3 to 7 business days of purchasing. Once your order has been shipped you may be notified via email. Please also allow an additional 3 to 7 business days from the time of your confirmation email for your order delivery. Please note that orders can take longer to ship if placed during a sale or holidays.
We are not responsible for orders that are stolen in transit, orders shipped to the wrong address due to customer error or deliveries that have been declined. If an order is returned, customer is responsible for a reshipping fee or a refund may be issued minus shipping fees in addition to a 25% restocking fee. If the order shows as delivered there will be no refund or reshipment of the order. Orders are shipped to the provided address. Any orders shipped and delivered to an incorrect address will not be reshipped or be refunded.
Cancellations
If you would like to cancel your order, please send a cancellation request PRIOR to the order being shipped to support@unearthedbotanicals.com.
Returns & Exchanges
We do not accept returns due to the nature of our products and their sanitary risk once opened. Please inspect your order upon reception and contact us within 24 hours of delivery if the item is defective, damaged, or if you have received the wrong item so that we can evaluate the issue and make it right. We do not accept exchanges.
All products are final sale unless the product is damaged upon arrival. You must notify us of damaged product within 24 hours of receiving the order. This includes the wrong item(s) being shipped or if an item is damaged/defective.
We have a 7-day refund policy, which means you have 7 days after receiving your item to request a refund. If you have emailed us with a refund request and have provided proof of defect/damage, you will be given the option of either receiving a refund or replacement. If a refund is chosen, it will be issued and processed within 5-10 business days. You will be notified when your refund has been processed.
To be eligible for a refund, your product must have arrived damaged or defective and proof must be provided. A one-time refund or replacement will be offered for any damaged items. Any future damages must be handled with the shipping carrier.
To start the refund process, you can contact us at support@unearthedbotanicals.com
Transparency: Our products are not mass produced and are made by hand. We try to get things as perfect as possible, however please allow for minor variations with products and/or packaging as everything is handcrafted.
Disclaimers
These statements and products have not been evaluated by the FDA. They are not intended to diagnose, treat, cure, or prevent any disease or condition. All information is shared for education purposes.
This website and information provided therein is designed to provide users with information and makes no express or implied warranties or representations with regard to the accuracy, reliability or the standard of information provided within, including but not limited to, the generality of the foregoing, and implied warranties of health for any particular purpose or non-infringement.
Your use of this website and any information contained here within is entirely at your own risk and Unearthed Botanicals LLC nor unearthedbotanicals.com, shall be liable or responsible for any loss or damage caused, including but not limited to, indirect, special, incidental or punitive loss to person or computer equipment, sustained as a result of the use of this website, the information contained or mentioned therein or any errors or omissions contained in such information. All customers purchasing products from UnEarthed Botanicals LLC or unearthedbotanicals.com agree to accept full responsibility for any results experienced from using them or any injury that may occur from product as well as its packaging such as glass, plastic, label, paper, tubes, ect
